Return & Refund
Returns & Refunds Policy
We are a small business and want you to love your tote bag! If you’re not satisfied with your purchase, here’s how we can help.
✅ Eligibility for Returns
We accept returns within 7 days of delivery if:
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The item is unused and in its original condition
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It is returned in the original packaging
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You have proof of purchase (order number or confirmation email)
❌ Non-Returnable Items
We do not accept returns or refunds for:
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Used or washed items
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Custom or personalized tote bags
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Sale or clearance items (unless defective)
🔄 How to Start a Return
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Email us at support@bambosey.com with:
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Your order number
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Reason for return
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Photos (if item is damaged or defective)
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We’ll send return instructions and a return shipping address.
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Once we receive and inspect the item, we’ll notify you of the refund approval.
📦 Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
💸 Refunds
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Approved refunds will be issued to your original payment method within 5–10 business days after we receive the return.
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Shipping costs are non-refundable unless the return is due to an error on our part.
🔁 Exchanges
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We currently do not offer direct exchanges.
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If you want a different item, please return the original and place a new order.
📦 Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, contact us at support@bambosey.com within 7 days of delivery. We’ll resolve it ASAP, either with a replacement or full refund.
Have questions? We're happy to help at support@bambosey.com or on our Contact Us page.