Shipping policy

📦 Shipping Policy

Thank you for shopping with us! To ensure a smooth experience when ordering your tote bags, please read our shipping policy below:

🌍 Shipping Destinations

We currently ship to:

  • Domestic: [Canada/US]

If your country isn't listed, please reach out - we may be able to accommodate special request.

🕒 Order Processing

  • All orders are processed within 1–5 business days. Hand-painted or made-to-order items may take a little extra time helps us ensure quality and care- if so, you will be notified by email.

  • Orders are not shipped or delivered on holidays.

  • You’ll receive an order confirmation email, followed by a shipping confirmation with tracking once dispatched.

🚚 Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method. we ship via trusted carriers like Canada Post, UPS, Purolator, etc.

Region Method Estimated Delivery Rate
Domestic (e.g. Canada/US)

Standard Tracked

Express Shipping

3–7 business days after dispatch

1-3 business days after dispatch

$5.00 (Free for orders over $100)

$15 
International Standard Tracked 7–21 business days  Calculated at checkout

Note: Actual delivery times may vary based on location, customs delays, and carrier performance.

Express Shipping

Need it faster? We offer express shipping options at checkout. Delivery times and rates vary by location. Please note that express orders are still subject to our standard processing time unless otherwise noted.

🔍 Tracking Your Order

  • Once your order ships, you will receive a confirmation email with tracking information so you can follow its journey.

  • You can track your order through the link provided or by logging into your Shopify customer account (if created at checkout).

💸 Duties & Taxes

  • All prices on our site are in your currency and inclusive of applicable taxes for domestic orders.

  • International customers: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

🏠 Address Accuracy

  • Please double-check your shipping information when placing an order. 

  • Please ensure all shipping information is correct. If you realize there’s a mistake, contact us immediately at support@bambosey.com.

  • We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer after dispatch.

📬 Lost or Damaged Packages

  • If your order hasn’t arrived within the estimated time, or it arrives damaged, please contact us at support@bambosey.com. we're here to help and will do our best to resolve any concerns promptly. We will assist with claims and offer a replacement or refund where applicable.

Have questions? Reach us anytime at support@bambosey.com or through our Contact page.